All sales of digital products are final. We do not offer refunds, returns, or exchanges on any digital product, ebook, course, template, or downloadable file sold through this website, for any reason, once access or download has been provided.

Why we don’t offer refunds on digital products

Digital products are delivered instantly and can be copied, saved, and used in full the moment you receive access. Unlike a physical item, a digital product cannot be “returned” — once it has been downloaded or accessed, there is no way to verify that all copies have been deleted or that the content has not already been used, saved, or shared. For this reason, and as is standard practice across the digital products industry, every purchase is final at the moment of delivery.

What we mean by “delivered”

A digital product is considered delivered as soon as:

  • a download link is provided (by email, order confirmation, or account access), whether or not you personally click it, or
  • the product becomes available in your customer account on this website.

Non-use of a product you were given access to does not qualify you for a refund.

Before you buy

Please review the product description, preview, and table of contents carefully before purchasing. If you have a question about whether a product is right for you, contact us before buying at support@publishedjewels.us — we’re glad to answer questions in advance, but cannot undo a sale afterward.

Technical problems are different from refund requests

If a file is genuinely corrupted, missing, or you’re unable to access what you paid for due to a technical error on our end, contact support@publishedjewels.us within 7 business days of purchase and we will fix access or re-send the file. This is a delivery fix, not a refund, and requires us to be able to verify the problem.

Chargebacks and payment disputes

By completing a purchase on this website, you agree to these terms and acknowledge that all digital sales are final. If you have a concern about your order, you agree to contact us at support@publishedjewels.us first so we can resolve it directly.

Filing a chargeback or payment dispute with your bank or card issuer without first contacting us, for a digital product that was successfully delivered, is a breach of this policy and of the terms you agreed to at checkout. We treat this as attempted fraud, not a legitimate refund request, and we will respond to any such dispute with:

  • proof of your purchase and agreement to this policy at checkout,
  • proof of delivery (download/access logs, timestamps, and account records),
  • this policy itself, showing the terms you agreed to before paying.

We reserve the right to refuse future purchases from any customer who files a fraudulent or bad-faith chargeback, and to pursue any available legal or collections remedy for amounts charged back in bad faith after confirmed delivery.